Our Process

We are with you from start to finish

You can have the peace of mind of dealing with the same company for the design and the construction of your outdoor project. We have specialised teams from all disciplines required to deliver your garden from design to completion.

• 1. Initial Site Visit

  We will book a site visit at a convenient time for you, during which you will meet one of our designers and our contracts manager to discuss your requirements, aspirations, and budget. During this visit, we often come up with ideas, suggestions and solutions that you may not have thought of previously. We ask lots of questions to get to know you, your priorities and your aesthetics. Based on this meeting, your designer will draft a Design Brief summarising our findings, which will be submitted for approval accompanied by a quote for the design work. Depending on the complexity of your site, we may put you in touch with a trusted surveyor to carry out a topographical survey. If you decide to proceed and approve the quote and on receipt of the topographical survey where applicable, we will begin work on your design.

• 2. Design Stage

  First, your site and any relevant buildings will be modelled in 3D. This will form the basis for the design of your new outdoor space. We aim to complete the design within 21 working days, following which we invite you to join us on a Zoom call, during which your designer will walk you through the virtual 3D model. Based on a detailed and well-considered design brief, we find that the design is usually about 90% complete, and we can address any revision requests during our call. Our software allows us to make some changes as you watch, and we usually agree on the final design at that time. If required, we will set up another Zoom call to arrive at a final approved design. A design document containing the visuals and details described in your brief will be submitted to you to conclude the design phase.

• 3. Construction & Management

  Once the design is approved, we prepare your construction quote, which will be submitted to you for review and approval via our customer portal. On approval, a construction date will be agreed with you, and the project is handed over to the contracts manager, who will place orders and prepare the construction schedule. The contracts manager will be your main point of contact throughout the project’s implementation phase; however, rest assured that your designer will be working with the team to ensure the design is implemented as intended. Once the project is completed, you will be provided with advice for the aftercare of your new garden and plants.

• 4. Maintenance & Aftercare

  We will book a return visit to make sure you continue to be happy with your new garden. If you find that you would like some maintenance for your garden, hedges and trees, we can propose a regular or seasonal maintenance plan during which our maintenance team can help you take care of your garden and give you more time to sit back and enjoy.